Privacy Policy

Your privacy, in plain language

This Privacy Policy explains how Dissolvapak collects, uses, and shares information when you visit our website, create an account, place an order, or contact us. It also describes the choices you have about your information.

What we collect & why

We collect information to process orders, improve the site, prevent fraud, and support customers.

Information you provide

When you place an order or contact us, you may provide your name, email, phone number, shipping/billing address, and payment details (processed by our payment providers).

Order & account details

We keep records of what you buy, order totals, shipping status, and account preferences to fulfill purchases and provide support.

Device & usage data

We may collect IP address, browser type, device identifiers, pages viewed, and approximate location to help secure the site and understand performance.

Cookies & similar technologies

Cookies help the site work (like keeping items in your cart), remember preferences, and measure traffic. You can control cookies through your browser settings.

How we use your information

We use information to process transactions, ship orders, send service messages, respond to requests, improve products, and comply with legal obligations.

When we share information

We share information with service providers (payments, shipping, analytics, email) only as needed to run our business, and with authorities if required by law.

Security & retention

How we protect and keep data

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security.

Payment data

Handled by trusted payment processors; we don’t store full card numbers.

Retention

We keep order records as needed for support, accounting, and legal requirements.

Your choices

You can request access, correction, or deletion where applicable.