Contact
We’re here to help—fast.
Questions about orders, ingredients, or how Dissolvapak works?
Do you have a large custom dissolving stick pack need? Reach out and we’ll get back to you as soon as possible.
Contact details
Email: support@dissolvapak.com
Phone: (937) 573 4959
Hours: Mon–Fri, 9am–3pm (ET)
Address: Dissolvapak, 3415 E US Route 36, Piqua, Ohio 45356
Quick answers
If you’re reaching out about an order, include your order number for the fastest help.
Where’s my order?
Check your shipping confirmation email for tracking. If it’s been more than 48 hours since you ordered and you haven’t received tracking, email us and we’ll investigate.
Can I change or cancel my order?
If your order hasn’t shipped yet, we can usually help. Email us ASAP with your order number and the change you need.
Do you ship nationwide?
Yes—Dissolvapak ships across the U.S. Shipping options and rates are shown at checkout.
I have an ingredients or allergy question—who can I ask?
Email us and tell us the flavor and your specific concern. We’ll reply with the most up-to-date ingredient and allergen info.
My stick pack arrived damaged—what should I do?
Send us a photo of the packaging and your order number. We’ll make it right.
Need help right now?
Email us anytime and include your order number (if you have one). We’ll respond as quickly as we can during business hours.